Help topics / Frequency asked questions
How do I order designs?
Once you have found the clipart package or individual image you are looking for simply click the "add to cart" button, and the item will be automatically added to your shopping cart. You may view your cart at any time add or remove the images and clipart packages at your convenience. When it is time to checkout, choose your payment option and click at your shopping cart "Proceed to checkout!". Continue to checkout to enter your billing information, and once the payment completed you will be forwarded to the page where you can find your download links. Also you will be e-mailed a link to a unique URL to download your designs.
Why can't I open the files in my graphics program?
All our clip arts are saved in two vector graphic format - CDR 9 and AI 3. Vector graphic software required (you can open CDR files using CorelDraw software and AI files using Adobe Illustrator, Macromedia FreeHand, Omega, Anagraph, Flexisign, SignLab, Sign Wizard). Please try our free vector clipart samples. You also need WinZip, 7Zip or other unzipping utility for zip-files decompression. All the files you receive at Vector-Arts.com are zipped. If you don't have zip utility, get it for free here.
Why have I not received the e-mail for my download information?
If you are looking for clipart in other graphic format please contact us and we will assist you or convert file if possible.
If in the event you do not receive your download e-mail confirmation you may have spam filtering enabled and some messages will be automatically routed to your Bulk Mail, Junk Mail or Spam folder. If you do not receive the download confirmation message within a few minutes of your purchase, please check your spam/junk folder just in case the confirmation email got delivered there instead of your inbox.
Why the packages or images are not stored at my shopping cart when I leave it?
If you still did not receive the e-mail with the download instructions, please contact us and we will e-mail you the purchased files.
If you're having problems keeping the design at your shopping cart it is probably a cookie issue. Make sure you allow cookies from Vector-Arts.com, that's where you order details stored. If you have any Anti-Virus of Firewall programs or cookie blockers running they will need to be set to allow cookies from Vector-Arts.com. Once you do this you will not have any problems signing in.
What do Royalty-Free rights mean?
Probably you should check cookie settings in your web browser. The cookies should be enabled.
For Internet Explorer: Tools --> Internet Options --> Privacy --> Advanced.
For FireFox: Tools --> Options --> Privacy --> Cookies.
Royalty-Free images can be used multiple times, in multiple projects for a one-time fee. Download the images once and use them forever without having to pay any additional fees.
Can I digitize the images for embroidery designs and resell digitized files?
When you purchase vector image or clipart package at Vector-Arts.com you get only non-exclusive, non-transferable license to use and modify the images in your personal and professional work.
You may modify and publish all images as you wish in any personal, commercial or professional project for decoration or illustration purposes even if you resell your work.
IMPORTANT LIMITATION: you can not in any way make the images available for download or distribution, or give permission to download or save the images from your project as clipart or graphics.
We do not allow to resell our images in any digital (vector, raster or digitized) form.
However we can provide UPON REQUEST a permission (extended embroidery license) to resell digitized embroidery designs based on
There are following additional terms (limitations) for extended embroidery license:
- Permision (license) is valid for only web site
- Permission (license) is non-transferable, you cannot allow your customers to resell or distribute your digitized embroidery files. However your customers may use designs on any non-digital embroidery products (even for sale)
- the total number of items (pieces of all products) with each design will not exceed 300 (calculated for each customer separately). Mass product manufacturers should purchase regular license for each image or set at www.vector-arts.com
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